• How a Stranger Becomes a Raving Fan

    Hey there. Welcome to epidsode two of the Journey to Fans podcast. Today we’re going to talk about the five stages of the customer journey and how a stranger actually becomes a fan. Knowing these stages could be the difference between a one-time transaction and getting paid on repeat. Design a Customer Journey that Attracts […]

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  • Sales funnels Won’t Cut It Anymore

    I hate to break it to you, but just having a sales funnel isn’t enough to grow a successful business.

    Without a clear customer journey, you’re leaving a lot of money on the table that a sales funnel just can’t help you generate.

    In today’s episode, I’m going to share why you need to ditch your automated, robotic sales funnel and focus on customer relationships instead.

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  • It’s Time to Get Mad

    Not having a clear customer journey cost me $10,000 and left me with several problems unsolved.

    I learned a lot from hopping from one bad customer experience to another. Now, I teach other entrepreneurs how to make sure their products deliver on the promise even after the sale is complete.

    In today’s episode, I’m going to share why having an automated sales funnel is no longer enough and what you should be aiming for as a business owner interested in solving problems for your customers.

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